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よくあるご質問

カテゴリー

  • The review was denied with 「There is a discrepancy in nationality」.
  • How to register on Bitbank (personal account)
  • Is there an age limit for opening an account?
  • How much does it cost to open an account and maintain it?
  • How to register an email address and set up a password
  • How to Register on bitbank(corporation)
  • For International Enterprises
  • What documents can I use for identification to open an account ?
  • I cannot upload my identification documents.
  • What are foreign PEPs?
  • How to Change Account Email
  • Identification documents to be submitted when changing your name or address
  • How to change the registered address
  • How to change the registered name
  • How to change the registered phone number, occupation, etc.
  • How to register additional information
  • How to cancel your membership(Account Cancellation)
  • How to Login【PC】
  • How to Login【application】
  • How to Logout
  • I can't log in because I don't know the code for two-step verification.
  • How to login after getting new phone ( two-factor authentication )
  • I can't login
  • Cannot login with the message ”Unvalid email address or password”
  • Are there any procedures I need to follow before changing the model of my device(smartphone)?
  • How to deposit Japanese Yen
  • Rules for Japanese Yen Deposits
  • How to deposit Japanese Yen (PC)
  • How long does it take for the Japanese yen transferred to be reflected in my account?
  • How to check your Japanese Yen deposit history
  • Is there a maximum or minimum deposit amount in Japanese yen?
  • How to withdraw JPY 【Application】
  • How to withdraw JPY 【PC】
  • When will JPY be reflected in my bank account after withdrawal request ?
  • How to sell crypto assets and withdraw money in Japanese yen
  • I want to register a bank account
  • How much is the withdrawal fee for Japanese yen?
  • The transferred Japanese yen is not reflected in the account
  • Forgot deposit number when depositing Japanese yen, or deposit number entered but not reflected *SBI Sumishin Net Bank only
  • Japanese Yen Withdrawal Error (Withdrawal canceled)
  • Unable to withdraw Japanese Yen
  • I can't receive the verification mail when I apply for withdrawal
  • What are Unreflected deposits?
  • How do I register the source information for Unreflected deposits?
  • Tell me about the transfer network of crypto assets
  • How to deposit crypto assets
  • How to check the address for depositing cryptocurrency 【application】
  • How to check the address for depositing crypto assets 【Browser】
  • How to withdraw crypto assets
  • List of exchanges which no longer be able to send crypto assets directly
  • How to add withdrawal addresses
  • In case you receive a message "Additional fields are required" when making a withdrawal to a registered address
  • What is a label?
  • Frequently asked questions about Travel Rules
  • The deposited crypto assets are not reflected
  • I sent XRP but forgot to specify the destination tag
  • I deposited XLM but forgot to specify a memo
  • I deposited XYM but forgot to specify a message
  • Cannot register a contract address at the source of remittance
  • I have withdrawn XRP, XLM, and XYM but forgot to specify destination tag, memo, or message.
  • What to do if the withdrawal status is an email verification timeout ?
  • What is PostOnly?
  • [Exchange] Order Methods (Limit Order and Market Order)
  • 【Exchange】 How to sell by market order
  • 【Exchange】 How to sell by limit order
  • [Exchange]How to buy on Maker
  • About Trigger Price and Limit Order Price
  • What is a circuit breaker?
  • [Exchange]How to cancel the order
  • Assets are not reflected after an order was executed
  • About each words on the assets page
  • 「販売所(Sales Office)」The price is displayed as [CLOSED] and Unable to buy and sell
  • 【Margin Trading】How to Apply for Margin Trading (Corporations)
  • 【Margin trading】How can I open a personal account?
  • What is margin trading ?
  • How to download trading histories
  • How to check order history and trading history
  • Where to download your annual transaction report
  • How to check the content of the annual transaction report
  • About tradeing fee
  • In case the CSV file is garbled
  • I want to buy with a credit card
  • How to make assets not-displayed
  • I want to deactivate the two-step authentication.
  • I don't know the two-step authentication code
  • How to delete your two-step authentication with the password function in the iOS settings.
  • How to deacitivate the two-step authentication
  • How to set up two-step authentication by using a secret key.
  • How to set SMS Authentication
  • Unable to set biometrics or log in on iOS 18 or later.
  • What is selfie ?
  • Application or screen goes blank, gets stuck, does not work properly, buttons do not respond, etc.
  • No response to my inquiry
  • How to receive each campaign prize (gifts)
  • [SPACE PORTER]How to upload a file
  • Beware of fake websites and phishing scams in the name of our company
  • The transfer, selling or lending of accounts is prohibited.
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