In case the transfer was not made in the form of the "振込依頼人名義" shown on the Japanese Yen deposit page, your payment will not be reflected automatically.
Also, if if you have not entered the proper deposit number in front of your name such as there is a space between letters and numbers in the deposit number, your transfer will not be reflected in your account.
If any of the above cases apply to you, or there is a possibility that they may apply to you, please contact us using the contact form and provide the following confirmation information so that we can check the situation.
1. Transfer date and time
2. Transfer amout of money
3. Transfer holder
4. Deposit number specified by bitbank (ex: ABCD12345)
※You can check your deposit number on the following URL page.