For details of the deposit, please check whether the remittance itself has been completed.
If the remittance has been completed, please contact us from here.
The XLM deposit address and memo can be found on the deposit page, so please be sure to specify them when sending XLM to us.
You can easily copy them by clicking the "clip mark" next to the address and memo.
The memo is a number that identifies the deposited XLM as belonging to you.
Please note that our XLM deposit address is a "common address" for all customers, and if you do not specify a memo, it will not be reflected in your account.