Application or screen goes blank, gets stuck, does not work properly, buttons do not respond, etc.

If your bitbank.cc service is not working properly, please check the following depending on your situation.

When using the application

1. Check the communication environment, switch communication environment (Wi-Fi → 5G or 4G, 4G or 5G → Wi-Fi)
2. Reload the screen
3. Restart the device
4. Uninstall and reinstall the bitbank application
5. Update OS (Please judge for yourself)

For browsers

1. Check communication environment, switch communication environment (Wi-Fi → 5G or 4G, 4G or 5G → Wi-Fi)
2. Reload the screen
3. Use our recommended browser environment (the latest version of Google Chrome)
   ※It may not work properly in environments other than the recommended one.
   ※Please update to the latest version if it is not the latest version.
4. Clear the cache of Google Chrome
5. Restart the device.
6. Update your OS (Please judge for yourself)

If the problem persists after checking all of the above, please contact us using the inquiry form below.
Contact us

If you are in a hurry to make a trade, please consider using another device or another tool such as an app or browser.