This page explains how to withdraw crypto-assets using Bitcoin (BTC) as an example.
If you want to withdraw Ethereum (ETH), Litecoin (LTC), Monacoin (MONA), and Bitcoin Cash (BCC), please select the one you want to withdraw on the withdraw page.
How to withdraw
When withdrawing BTC, you will need to check the BTC address on the service of withdrawal destination.
1． Please click "出金" on the menu.
【PC】 【App】
2．Please click "出金" for BTC on the withdraw page.
3．Please select the bitcoin address which you want to make a withdrawal.
If the witdrawal address is not registered, you can add it by clicking the "新規追加" button.
4．Please add the bitcoin address you want to send BTC to.
The label can be used to make it easier to recognize which address you are sending BTC to.
If you have set up two-step verification, please make sure to enter the latest code.
If you have set up SMS verification, please click on "確認コードを送信" to retrieve the SMS verification code and enter it in the form.
If you have set up both SMS and 2-step verification, please get the SMS verification code first. If you have not set your any of verification, the form will not be displayed.
5．Please click "送信" on the confirmation box if the adress you add is correct.
6．After completing the addition of the addresses, please make a withdrawal request.
Select the address and specify the amount to be withdrawn.
※Network fee will be charged.
※When you have pending orders you cannot withdraw those assets. In this case please cancel the order and then complete the withdrawal procedure again.
7．Enter the two-step verification code and SMS verification code on the confirmation box and click the "出金する" button.
8．A confirmation email will be sent to your registered e-mail address.
Please access the URL in the email to complete the withdrawal procedure.
You can cancel your withdrawal prior to email confirmation.
Please click the "キャンセル" button on the right side of your withdrawal history to cancel your withdrawal.
※If you do not receive a confirmation email, please make sure it is not in your spam mailbox.
Please check here for details.
9．Once the withdrawal is completed, the details of the withdrawal are displayed in the withdrawal history of the BTC withdrawal page.
The status will be "出金完了" and the transaction ID (txid) is shown.
Points of attention
・Please confirm that the amount of withdrawal exceeds withdrawal fee.
The withdrawal fee for BTC is 0.001 BTC.
・Please pay attention to the minimum withdrawal amount and daily withdrawal limit.
・Please make sure that your address is correct.
If the withdrawal is completed and txid is displayed, we are unable to cancel the withdrawal.
In case of wrong address, withdrawal to a different crypto assets address, etc., please contact the service to which your assets were withdrawn.
In case your withdraw is not reflected on the destination service
Please contact the service you are withdrawing from with the txid listed on the withdrawal page.
