When you contact us via the inquiry form, we will send you an auto-reply e-mail with content such as "Your inquiry has been accepted at #12345.
If you do not receive the above auto-reply e-mail, there is a possibility that the e-mail address you entered is incorrect.
If you did not receive the auto-reply e-mail, please contact us again using the inquiry form and enter the correct e-mail address registered with bitbank.cc.
Example of incorrect email address (domain)
If you do not receive a response from our support team even though you have entered the correct e-mail address
Please check if the email from bitbank support is not being received in other mailboxes, such as a spam mailbox, on your email service side.
Also, please try to set your e-mail service to allow the following e-mail addresses to receive our e-mails.
The method of setting up e-mail receiving permission differs depending on the telecommunication carrier you are using.
Please refer to the following links (external sites) for