Beware of fake websites and phishing scams in the name of our company

Phishing is a fraudulent act in which targets are contacted by email or text message by someone posing as a legitimate institution to lure individuals into providing sensitive data such as personally identifiable information, banking details and passwords.
Please do not enter your e-mail address, password, 2FA verification code, or any other information on its fake site.

In addition, please be careful not to make a deposit on a site that is fraudulent in the name of our company.

When you receive a fake email claiming to be from bitbank, please forward the email to phishing@bitbank.cc. (Please note that there will be no reply from this address as it is for receiving emails only.)

When you find a fake site that impersonates the name of bitbank, please provide us with information using the inquiry form below. 

Inquiry form

The information you report will be used for takedown activities to have the fraudulent site shut down.

■ We have confirmed the phishing e-mails using the sharing function of Google Docs.

The links using the domain "docs.google.com" have nothing to do with our company.

■ Websites using domains such as "bitbank.land", "bitbank666.com", "bitbankchain.com", and "bitbankchain.co" have nothing to do with our company.

※The domains mentioned above are the only sites we are currently aware of that are impersonating the name of our company, but they are not limited to these sites.

E-mail address for our communications and notifications

・support@bitbankcc.zendesk.com

・noreply@bitbank.cc

For your reference

bitbank buy/sell crypto and exchanges: https://bitbank.cc/

bitbank corporate website: https://bitbank.cc/about/corporate

Market information website: https://markets.bitbank.cc/

Support page: https://support.bitbank.cc/

The following is how to confirm whether it is our website or not.

Please check the browser's address bar and certificate.

In case you use a PC.

Example of display in Google Chrome

Please click on the key-shaped icon then the page below will be displayed.

Please click on "証明書" then the page below will be displayed.

In case you use a phone.

Example of display in Google Chrome

In Google Chrome, you may check the proof by tapping the key-shaped icon in the URL section at the top of the screen.

bitbank Official SNS Accounts

Our official SNS accounts are as follows.

・Twitter

・Facebook

※We currently have no official account on Telegram.

※Please beware of fake websites and phishing scamsin the name of our company.