We cannot handle XRP, XLM, XYM or other crypto assets if the transfer has already been completed.
Please check your withdrawal history and confirm that the status is "Completed".
To check the withdrawal history, select the crypto-asset you wish to check from the "Withdrawal" page, and you will be redirected to the withdrawal page for each crypto-asset.
If the withdrawal is completed and the destination address is correct, please contact the recipient with the transaction ID (Txid) shown on the withdrawal history.
Please refer to the FAQ below for how to check your withdrawal history.