If you are asked to enter additional information when making a withdrawal to a registered address, please follow the instructions below to register the account information to which you are going to send crypto for your withdrawal.
※Please note that withdrawals cannot be made to addresses for which you have not registered the additional information.
※Editing can be done from the "Address List" even after the registration of additional information is completed. Please refer to this section on how you may edit account information.
How to enter additional fields
1. When you select a registered address upon making a withdrawal, the message "Additional fields are required" will appear then please click "Continue".
1-1. If the following pop-up is displayed, please proceed to Step 2.
1-2. If the following pop-up is displayed, please proceed to Step 3.
2. Please enter the remittance address and the recipient information.
※Since registered labels and addresses cannot be changed, you will need to delete your registered address and then register a new one in case you would like to change them.
①Remittance adress: Please select the type of payee from the options.
・Exchanges/Services
Click "Select Exchange/Service" below the options and select the appropriate exchange/service name from the list displayed.
・Other
If none of the exchanges or services listed apply to you, please select "other" and enter the name of the payee in the "Enter the payee" field.
・Private wallet
If you choose this option, there is no entry field.
②Recipient: Please choose whether the recipient is the person himself/herself or not.
・If you are the person himself/herself.
Please select the person himself and confirm that the name and the input in フリガナ field displayed are correct.
If you need to correct your name, please click on "登録情報を変更" to revise the registered name.
※Please refer to this page on how you may revise the registered name.
・In case you are not the person himself.
Please select "Not the person himself" and choose the recipient's type from "Individual/Corporation/Unknown" and enter the required information.
【When you select Individual】
【When you select Corporation】
【When you select Unknown】
3. Please register the recipient's address and the purpose of the withdrawal.
※Since registered labels and addresses cannot be changed, you will need to delete your registered address and then register a new one in case you would like to change them.
③Recipient's address:Please register the recipient's address
※Information after ⑤ will be required from September 29, 2022.
・If you are the person himself/herself.
Please make sure that the address shown is correct. If there are any changes, please click here to change your address.
※Please refer to the FAQ for detailed instructions on how to change your address.
・In case you are not the person himself/herself.
Please enter the recipient's address. If you do not know the address, please ask the recipient to confirm it.
【When the recipient is Individual】
【When the recipient is Corporation】
※Enter 0000000 if the zip code does not exist in the area.
④Purpose of Withdrawal:Please select the purpose of your withdrawal from the options available
・If you select Investment and managemant or Pyment
Click on the details of the purpose of the withdrawal and select the appropriate one from the list that appears.
The following is a list of the details you will see if you choose to Investment and management.
The following is a list of the details you will see if you choose to Payment.
・If you select Others
Click on the details for the purpose of your withdrawal and enter your details.
・If you select Storage or Donation
If you select this option, you do not need to select additional details.
4. After entering the required information, please click "Confirm" to confirm your registration details, and then click "Add" if all goes well.
5. The input of the additional fields is done.
Please click "Close" and submit your withdrawal request.
※Please refer to this page on how you may submit a withdrawal request.
How to edit additional fields
In case you would like to edit your address information after completing the registration, please refer to the following.
1. Please click "Address List".
2. Click the edit icon "?" for the address you would like to edit.
3. You will be directed to the Edit Address Information page, where you can edit the desired fields.