If the crypto assets deposited to bitbank are not reflected, please check the following items.
※When we detect a deposit, we will contact you via your registered email address.
※Please try reloading the screen in advance, as the screen may not be temporarily refreshed due to the network condition. If you are using the application, there is a reload button in the upper right corner of the menu.
【Common to all crypto assets】
Has the required number of confirmations been reached?
Please check if the number of confirmations of the transaction has reached the required number of confirmations specified by bitbank.cc.
Please note that there may be a delay due to network condition.
Is the deposit quantity above the minimum limit?
Each cryptocurrency has a minimum deposit limit. Please check if your deposit is above the minimum limit.
Please note that deposits below the lower limit will not be reflected.
Is there a maximum or minimum deposit amount for crypto assets?
Is there a network or crypto asset that is handled by us?
Please check whether the deposit is for crypto assets and networks handled by us.
If you send crypto assets that we do not handle, they will not be reflected in your account.
Similarly, please note that it will not be reflected if you send crypto assets via an unsupported network.
List of crypto assets we handled
Network Selection for Crypto Asset Remittance
Check for unreflected deposits
In addition to sending crypto assets to the bitbank.cc address, you must register information for unreflected deposits after we detect the deposit.
If your deposit is not reflected in your account, please check the list of unreflected deposit to see if there are any unreflected deposits.
What are unreflected deposits?
How do I register my information for unreflected deposits?
【XRP、XLM、XYM】
Whenever you make a deposit, you are required to specify your own destination tag (XRP), memo (XLM), and message (XYM).
If you forget to specify the destination tag (XRP), memo (XLM), or message (XYM), or if you specify the wrong one, the crypto will not be deposited into your account. If we are unable to confirm receipt, please contact us using the Contact Us form.
【LTC】
Litecoin (LTC) deposits and withdrawals using the MimbleWimble Extension Blocks (MWEB) feature, which provides highly anonymous transactions, are not supported. Therefore, if you have inadvertently deposited using the MimbleWimble Extension Blocks (MWEB) function, it will not reflect your account. Please note that the MimbleWimble Extension Blocks (MWEB) function will not be reflected in your account and recovery will not be possible.
If none of the above applies to you
Please contact us using the form below and provide us with the details of your request.