Frequently asked questions about Travel Rules

Here we have compiled a list of frequently asked questions from our customers, such as "With the travel rule in effect, will I be able to transfer(deposit or withdraw) crypto assets from the exchanges outside of japan?"

The details of the Travel Rules were announced by the JVCEA,
For details of the Travel Rules, please refer to the JVCEA's announcement titled 「当協会が定める自主規制規則におけるトラベルルール対応についてのお知らせ」.

Related FAQ: トラベルルールとはなんですか

Q . To which exchangers will I no longer be able to transfer(deposit or withdraw) crypto assets?

Bitbank.cc will take the following measures after June 9, 2023.

Please refer to the FAQ below for the information about exchanges which no longer be able to send crypto assets directly after the amendment of the law.
List of exchanges which no longer be able to send crypto assets directly

※After the travel rule comes in effect, you will still be able to transfer(deposit or withdraw) assets as before, except for those on the list above.
※The list may change in the future.

Q. Will I no longer be able to transfer crypto assets to overseas exchanges?

After the amendment of the law,you will no longer be able to transfer crypto assets to some overseas exchanges directly.

We will update those exchanges to the FAQ below.

List of exchanges which no longer be able to send crypto assets directly

Q . Can I transfer crypto assets to/from private wallets such as Metamask and Ledger Nano?

Deposits and withdrawals are still possible.

But you will need to enter additional items, when you maker the withdraws.

Q. Can I still deposit and withdraw Japanese yen?

Yes, you can.

There is no effect on deposits and withdrawals in Japanese yen.

Q. What address should I enter for the receiver when add withdrawal addresses?

Please enter the recipient's address, not the exchange's address.

If the address is unknown, please confirm it with the receiver.
After September 29, 2022, you will need to additionally register the receiver's address and the purpose of the withdrawal.

Q. Will the travel rule change any procedures when depositing or withdrawing money?

A. No. From April 1, 2022, you will be required to register additional information such as the receiver's name and address. Also, you will be required to register additional items even if you have already added the address to which funds will be withdrawn. Please note that withdrawals cannot be made if you have not registered the additional items.

Q. How do I register additional items for withdrawals?

Please see below.

How to add withdrawal addresses?

In case you receive a message "Additional fields are required" when making a withdrawal to a registered address