In case the withdrawn Japanese yen has not been reflected in the bank account, the following cases may be considered.
The date and time of arrival of the withdrawal completion e-mail differs from the date of payment into the bank account.
Withdrawal requests received on weekdays (Monday to Friday) before 3:00 p.m. will be processed at 3:00 p.m. on the same day and the withdrawal will be reflected on the next business day.
Withdrawal requests received on weekdays after 3:00 p.m. will be processed on the next business day and the withdrawal will be reflected on the next business day after that.
Withdrawal requests received on Saturdays, Sundays, and holidays will be processed at 15:00 on the next business day, and the withdrawal will be reflected on the next business day after processing.
※It may take up to 5 business days depending on the situation, however, the payment will be basically received according to the above schedule.
Please refer to the following URL for details on Japanese yen withdrawals.
The withdrawal completion e-mail notifies you that your withdrawal has been processed based on your withdrawal request.
Please refer to this page for details on how long it takes for your withdrawal requests.
Is there a discrepancy in the name of the account to which the funds will be transferred?
In case the name of the bank account you request for withdrawal is different from the name registered on bitbank.cc, the money will not be received correctly and will be refunded to us. In that case, the money will be refunded to your bitbank.cc account.
※This includes differences such as the presence or absence of sonant marks, or the difference between alphabetic and kana characters.
Please confirm that the withdrawal procedure has been completed.
You will receive an email verification when you apply for a withdrawal.
After completing the withdrawal request, a verification email will be sent to your registered email address and access the URL to complete your withdrawal request.
Once your withdrawal request is completed, the withdrawal page will display "審査中".
Please be informed that after a certain amount of time has passed since the email was sent, the email verification will be timeout. In this case, please submit your withdrawal request again.
Please refer to this page for details on the status of Japanese yen withdrawals.