If your assets are not reflected after an order was executed, please try the following steps.
※The transaction history shows the orders that have already been executed.
In case the order is displayed in the history but is not reflected in your assets, the screen may not have been refreshed due to network issues.
If you use the PC version
1. Use GoogleChrome.
2. Reload the page.
3. Reboot the device.
4. Update the device.
5. Try to use where you may have a good network connection.
If you use the application version
1. Reload the page and reboot the app.
2. Update the device.
3. Try to use where you may have a good network connection.
※You may reload to click on the circled icon.
※In case your Japanese yen deposit is not reflected, please make sure you did not forget to input your deposit number when you made the transfer.
The transferred Japanese yen is not reflected in the account