If you would like to cancel your membership on bitbank, please confirm the following.
1. Check your assets
If you cancel your membership without withdrawing your assets, you will not be able to withdraw them.
Please check your assets in advance.
How to withdraw JPY 【Application】
How to withdraw JPY 【PC】
How to withdraw crypto assets
2. Download trading history or annual transaction report
If you cancel your membership, you will not be able to download your trading history.
There is no cost to maintain the account.
Please note that once you cancel your membership, you will not be able to register again with the same email address.
If you wish to cancel your membership after checking the above, please contact us using the inquiry form below.
Please note that we cannot delete your registerd information when you cancel your membership, as it must be stored for seven years under the Act on Prevention of Transfer of Criminal Proceeds.